Payment Policy

Payment Policy

At Tavellix, we want your shopping experience to be as smooth and secure as possible — and that starts at checkout. This page explains everything you need to know about how we handle payments.

Accepted Payment Methods

We accept a wide range of payment options to make checkout as convenient as possible, including:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Shop Pay

All available payment methods will be clearly displayed at checkout.

When Will I Be Charged?

Payment is taken at the time your order is placed. By completing your purchase, you confirm that you are authorised to use the payment method provided and that the details entered are accurate.

Currency

All transactions on Tavellix are processed in British Pounds (£ GBP). If your payment method is linked to a different currency, your bank or payment provider may apply a conversion rate or additional fee — this is outside our control, and we recommend checking with them directly.

Secure Payments

Your security is something we take seriously. All payments made on our website are processed through encrypted, PCI-compliant payment gateways. We do not store your card details on our systems at any point.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. If you do not receive this within a few minutes of placing your order, please check your spam or junk folder before getting in touch with us.

Payment Issues

If your payment is declined or you experience any difficulty at checkout, we recommend:

  • Double-checking your card details and billing address
  • Ensuring your card has sufficient funds or credit available
  • Contacting your bank or payment provider to confirm there are no restrictions on your account

If the problem persists, please reach out to us at support@tavellix.com and we'll do our best to help.

Fraud Prevention

To protect our customers and maintain a safe shopping environment, all orders are subject to standard security checks. In rare cases, we may need to verify your identity or payment details before processing your order. We will contact you directly if this is required.

Questions About a Charge?

If you notice an unexpected charge or have any concerns about a transaction, please contact us straight away at support@tavellix.com. We're happy to look into it and provide clarification.

Contact Information

Store name: Tavellix is a trading name of CONVOC LTD Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Email: support@tavellix.com Customer Service Hours: Monday–Friday, 09:00–17:00 (GMT) Response Time: We aim to reply within 1–2 business days